Cloud telephone systems
Cloud telephone systems for teams of any size, from a handful of handsets to a call centre. Calls run over your internet connection, so there is no on-premise phone system to buy, house or maintain.
A clear position
Why do you supply cloud phone systems only?
We do not sell on-premise telephone systems. Cloud telephony means no cabinet in a comms room, no hardware refresh, and phones that work from wherever your team is. We are clear about that position because it is the right answer for almost every business we work with.
Cloud telephony
What do cloud phone systems include?
- Cloud telephone systems and hosted VoIP
- Number porting and new numbers
- Call routing, queues and auto-attendant
- Call centre and contact centre setup
- Handsets, softphones and headsets
- Voicemail, recording and reporting
- Integration with Microsoft Teams
- Ongoing support
Plan the change
What happens after the PSTN switch-off?
The old analogue and ISDN network is being retired, so every business needs a plan whether it likes it or not. We migrate you to cloud telephony on your own timescale, keep your existing numbers, and deal with the awkward bits — alarms, lift phones and legacy kit that used to rely on a phone line.
How does a phone system migration work?
The journey runs review, design, port, migrate, support. We review your current lines, numbers, call flows and the kit that depends on them, including alarms, lift phones and door entry. We design the cloud setup with the routing, queues and auto-attendant your business needs. We port your existing numbers so customers keep reaching you on the same numbers, migrate the business across with minimal downtime, and support the system afterwards. The PSTN switch-off deadline is 31 January 2027, so the sooner lines are reviewed, the more timescale you keep.
Frequently asked questions
Do you supply on-premise phone systems?
No. We supply cloud telephone systems only. There is no on-premise phone system to buy, house or maintain, and no hardware refresh to plan for.
How much does a cloud phone system cost?
It depends on the number of users, the handsets and headsets needed, and the call features required, so we scope it after reviewing your current setup. Moving off analogue lines often removes line rental costs, which we factor into the comparison.
Can we keep our existing phone numbers?
Yes. We handle number porting as part of the migration, so customers reaching you on the old number still get through.
What happens to alarms and lift phones on analogue lines?
They need a plan before the line they run on is retired. We identify the kit that depends on traditional lines and migrate it to working alternatives, so nothing is left dead on the switch-off date.
What happens to our existing phone numbers?
Your numbers can move with you. We handle number porting as part of the migration so customers reaching you on the old number still get through.
Will our phones still work if the internet goes down?
Cloud calls need a working internet connection, so we plan connectivity and failover alongside the phones. That is one reason we handle both.
Next step
Need a hand with this?
Call 0330 174 9142 to arrange a free review, on site, by phone or on Teams. Or send an enquiry.
Tell us what you need a hand with.